Frequently Asked Questions

Got a question?

Feel free to drop us an email, but before you do, read our frequently asked questions below – you may find your answer here:

Our most frequently asked questions:

Where do you supply?

Wherever you are, we can supply you. We market foam, sponge and rubber products across Europe, Asia, Africa, North America, South America and Australia.
Our customers are in almost every industry, such as automotive, ceramics, clothing and cosmetics, to name but a few.

When can I find a delivery date or status of my order?

We will provide a date on your order confirmation or state otherwise. You can also check by logging into Your SHS which will provide up to date order details.

What are your current lead times on my product?

We will provide an estimated despatch date in the quotation or state otherwise.
We endeavour to work with our customers to provide all products within the time scale required.
However our standard lead times are;
Stock items, lead time will be 1-3 working days.
Made to order, lead time is between 5-7 working days & 10-12 working days dependant on the process of your product.
Made to order products that require gluing as part of the process depending on dry time required lead time is 12-15 working days.

How does the SHS order process work?

1. Receive enquiry
2. Quotation
3. Sample if requested or necessary
4. Customer confirms quote & sample
5. First order will always be on proforma basis (Request credit application for next order is optional)
6. SHS places your order
7. SHS sends order confirmation
8. Delivery of Order

How long is my quotation valid for?

Due to changing material prices and 90% of our goods been made to order, we endeavour to hold all quotations one month.

What is the best material suited for my application?

You can look through our materials page ( ) to compare material information, or you can contact us to discuss your application further – if you have a sample or technical data sheet we can compare it with our materials, or you can place a sample request with us if you know the type of material that might be suitable.

Where can I get a technical data sheet for my material?

We provide our material technical specifications overview on our website, but if you would like more information please contact us and we can send you this.

Not found your answer?

If you’ve not found your answer in our frequently asked questions, head over to our contact us page, call us, or send us an email.

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